Balcones & Moneda Apartments:
Policies & Procedures

Please note the following policies and procedures for the BalconesMoneda Apartments:

Check-in time: 3 pm or later (luggage storage possible for earlier arrivals). We’ll need your arrival details (flight information/time) so our apartment manager Benjamin can be at the apartment when you arrive to let you in, give you keys, and show you everything!

Balcones Apartments, Cartagena, ColombiaCheck-out time: by 11 am (luggage storage possible for late departures)

Minimum stay: 2 nights; 3 nights during Christmas period; 5 nights during New Year’s period

Damages: Guests are asked to pay for any damages to the apartment caused by them or their guests. Lost keys incur a charge.

Friends may visit if they do not create a security threat; no overnight guests allowed

No smoking, pets, excessive noise, or drugs 

BookingA 50% deposit is required to confirm a reservation with the balance due 30 days prior to arrival. If booking is made within 30 days of arrival, 100% of total amount is due in order to confirm the reservation.

Payment is done via using any major credit card by booking here.

Get a quote here or see rate page here.

Cancellations:
-Full refund (less $100 cancellation fee) for cancellations made more than 60 days before arrival date.
-50% (less $100 cancellation fee) for cancellations made between 60 and 30 days before arrival date.
-No refund for cancellations 30 or fewer days before arrival date.

Balcones & Moneda Apartments, Cartagena, Colombia

Have questions? Contact Barbara!